1、触摸屏偏差（手指所触摸的位置与鼠标箭头没有重合）
⑴ 对于表面声波触摸屏主要进行清洁工作，方法如下：
①由于表面声波触摸屏是通过对触摸点的超声波信号的传递、衰减进行定位工作的，而较严重的油污、水渍等能够吸收超声波，造成触摸屏定位不准确甚至不工作，所以只需对触摸屏进行日常的清洁工作即可。
②用柔软的毛巾和水性的玻璃清洁济，清洁触摸屏表面，尤其注意清洁触摸屏四边的声波反射条纹，注意不要将触摸屏上面固定的换能器及其连线碰坏；
③清洁后将计算机主机重新启动即可。
⑵ 对于电阻式触摸屏主要看显示器的前框是否压迫到触摸屏的有效工作区域上，如压迫到触摸屏的有效工作区域上请将显示器的前框固定螺钉拧松即可。
①由于表面声波触摸屏是通过对触摸点的超声波信号的传递、衰减进行定位工作的，而较严重的油污、水渍等能够吸收超声波，造成触摸屏定位不准确甚至不工作，所以只需对触摸屏进行日常的清洁工作即可。
②用柔软的毛巾和水性的玻璃清洁济，清洁触摸屏表面，尤其注意清洁触摸屏四边的声波反射条纹，注意不要将触摸屏上面固定的换能器及其连线碰坏；
③清洁后将计算机主机重新启动即可。
⑵ 对于电阻式触摸屏主要看显示器的前框是否压迫到触摸屏的有效工作区域上，如压迫到触摸屏的有效工作区域上请将显示器的前框固定螺钉拧松即可。
2．校正位置
在控制面板内运行触摸屏控件图标，进行校准位置工作。在校准位置时，一定要垂直触摸靶标
3．设置不正确（控制卡类型或所连接的串口号不对）
遇到此问题，需重新设置。首先将原有的驱动程序卸载掉，再重新安装驱动程序进行正确的设置。否则由于系统注册表内没有完全删除而有可能造成操作系统的混乱。
4．触摸屏不工作（表面声波触摸屏、五线电阻触摸屏）
造成此类问题的原因很多，首先观察触摸屏信号指示灯，该灯在正常情况下为有规律的闪烁，大约为每秒钟闪烁一次，当触摸屏幕时，信号灯为常亮，停止触摸后，信号灯恢复闪烁。具体侦测方法如下：
①如果信号灯在没有触摸时，仍然处于常亮状态，首先检查触摸屏是否需要清洁；其次检查硬件所连接的串口号与软件所设置的串口号是否相符，以及计算机主机的串口是否正常工作。
②运行驱动盘中的COMDUMP命令，该命令为纯DOS下命令，运行时在COMDUMP后面加上空格及串口的代号1或2，并触摸屏幕，看是否有数据滚出。有数据滚出则硬件连接正常，请检查软件的设置是否正确，是否与其他硬件设备发生冲突。如没有数据滚出则硬件出现故障。
③运行驱动盘中的SAWDUMP命令，该命令为纯DOS下命令，运行程序时，该程序将寻问控制卡的类型、连接的端口号、传输速率，然后程序将从控制卡中读取相关数据。请注意查看屏幕左下角的X轴的AGC和Y轴的AGC数值，任一轴的数值为255时，则该轴的换能器出现故障，需进行维修。
5．显示器不工作
请检查显示器的电源插头是否松动，显示器信号线是否松动，计算机主机的显示卡是否正常。如以上均正常，请注意显示器在刚打开电源开关时，显示器是否有加电时的高压声音，然后与您的供货商联系维修事宜。
6．音响系统异常（触摸查询一体机）
请检查功率放大器上面的各连接端口是否接触不良，计算机主机的声卡是否正常工作，如以上均正常，请与您的供货商联系维修事宜。
7．电源系统异常（触摸查询一体机）
请检查电源开关上的指示灯是否亮，检查一体机与外部电源连接的插头中的保险管是否正常导通，前面板上保险座中的保险管是否正常导通。电源线是否导通，是否与插座接触不良。箱体内电源插座的开关是否打开。如以上均正常，请与您的供货商联系维修事宜。
在控制面板内运行触摸屏控件图标，进行校准位置工作。在校准位置时，一定要垂直触摸靶标
3．设置不正确（控制卡类型或所连接的串口号不对）
遇到此问题，需重新设置。首先将原有的驱动程序卸载掉，再重新安装驱动程序进行正确的设置。否则由于系统注册表内没有完全删除而有可能造成操作系统的混乱。
4．触摸屏不工作（表面声波触摸屏、五线电阻触摸屏）
造成此类问题的原因很多，首先观察触摸屏信号指示灯，该灯在正常情况下为有规律的闪烁，大约为每秒钟闪烁一次，当触摸屏幕时，信号灯为常亮，停止触摸后，信号灯恢复闪烁。具体侦测方法如下：
①如果信号灯在没有触摸时，仍然处于常亮状态，首先检查触摸屏是否需要清洁；其次检查硬件所连接的串口号与软件所设置的串口号是否相符，以及计算机主机的串口是否正常工作。
②运行驱动盘中的COMDUMP命令，该命令为纯DOS下命令，运行时在COMDUMP后面加上空格及串口的代号1或2，并触摸屏幕，看是否有数据滚出。有数据滚出则硬件连接正常，请检查软件的设置是否正确，是否与其他硬件设备发生冲突。如没有数据滚出则硬件出现故障。
③运行驱动盘中的SAWDUMP命令，该命令为纯DOS下命令，运行程序时，该程序将寻问控制卡的类型、连接的端口号、传输速率，然后程序将从控制卡中读取相关数据。请注意查看屏幕左下角的X轴的AGC和Y轴的AGC数值，任一轴的数值为255时，则该轴的换能器出现故障，需进行维修。
5．显示器不工作
请检查显示器的电源插头是否松动，显示器信号线是否松动，计算机主机的显示卡是否正常。如以上均正常，请注意显示器在刚打开电源开关时，显示器是否有加电时的高压声音，然后与您的供货商联系维修事宜。
6．音响系统异常（触摸查询一体机）
请检查功率放大器上面的各连接端口是否接触不良，计算机主机的声卡是否正常工作，如以上均正常，请与您的供货商联系维修事宜。
7．电源系统异常（触摸查询一体机）
请检查电源开关上的指示灯是否亮，检查一体机与外部电源连接的插头中的保险管是否正常导通，前面板上保险座中的保险管是否正常导通。电源线是否导通，是否与插座接触不良。箱体内电源插座的开关是否打开。如以上均正常，请与您的供货商联系维修事宜。
FAQ
1. Touch screen deviation (the position touched by finger and the mouse arrow are not coincident).
(1) Cleaning work should be done to surface acoustic wave touch screen, and the methods are as the follows:
① As the positioning work of surface acoustic wave touch screen is base on the ultrasonic wave signal transmission and attenuation of touch dots, and serious greasy dirt and water damage can absorb ultrasonic wave to cause the inaccurate positioning of touch screen even not working, the daily cleaning work to touch screen should be done.
② Clean the touch screen surface with soft towel and watery glass cleanser, especially the acoustic wave reflection fringe around the touch screen, don’t make the energy converter fixed on the touch screen and connecting line broken.
③ After cleaning, restart the computer host.
⑵ For resistance touch screen, check whether the frontframe of display oppresses the effective working region of touch screen or not. If it oppresses the effective working region of touch screen, please loose the fixed screw of the front frame of display.
2. Position correction
Run the touch screen control icon in control panel, and do calibration position work. You must vertically touch the target while position calibration.
3. Incorrect setting (control card type or connected serial port number is incorrect)
To resolve the problem, reset is needed. Firstly, unload the original drive program, then re-install the drive program and make correct setting. or else the confusion of operation system will be caused due to the incomplete deletion in system registry.
4. Touch screen do not work (surface acoustic wave touch screen and five-line resistance touch screen)
The reasons causing the problem have many, firstly observe the touch screen signal indicator lamp, the lamp will regularly flash under normal condition( around once per second). When touching the screen, the signal lamp is constantly bright, stop the touching; the signal lamp will restore flashing. The concrete detection method is as follows:
① If the signal lamp is not touched, it is still under constant brightness, firstly check whether the touch screen needs to be cleaned; secondly check whether the serial port number connected by hardware is accordant with the serial port number set by software, and the serial port of computer host is under normal work.
② Run COMDUMP command in drive disk and the command is the command under pure Dos, and add the blank and serial port code number 1 or 2 to the back of COMDUMP on running, and then touch the screen and check whether the data is rolling out. If there are data rolling out, hardware connection is normal. Please check whether the setting of software is correct and conflict with other hardware equipment. If there are not data rolling out, the hardware has faults.
③ Run SAWDUMP command in drive disk and the command is the command under pure Dos. On running program, the program will query the type, connecting terminal port number and transmission rate of control card, and then the program will read related data from control card. Please pay attention to checking AGC value of X axis and AGC value of Y axis at the bottom left corner of screen. When the value of any axis is 255, the energy converter of the axis has faults, maintenance is needed.
5. Display do not work
Please check whether the power plug of display is loose, and the signal line of display is loose and the display card of computer host is normal. If the above are all normal, please advert to whether there is high pressure sound when the display is just switched on, and then contact your supplier for maintenance.
6. Sound system abnormal (Touch and enquiry integrative machine)
Please check whether each connection port on power amplifier is bad contact and the sound card of computer host works normally. If the above are all normal, please contact your supplier for maintenance.
7. Power system abnormal (Touch and enquiry integrative machine)
Please check whether the indicator lamp on power switch is bright, whether the insurance tube in the plug of integrative machine and exterior power connection is permeable, and the insurance tube in the insurance seat on the front plate is permeable, whether the power line is permeable, and the contact between power line and socket is bad condition, whether the switch of power socket in box body is opened. If the above are all normal, please contact your supplier for maintenance.
(1) Cleaning work should be done to surface acoustic wave touch screen, and the methods are as the follows:
① As the positioning work of surface acoustic wave touch screen is base on the ultrasonic wave signal transmission and attenuation of touch dots, and serious greasy dirt and water damage can absorb ultrasonic wave to cause the inaccurate positioning of touch screen even not working, the daily cleaning work to touch screen should be done.
② Clean the touch screen surface with soft towel and watery glass cleanser, especially the acoustic wave reflection fringe around the touch screen, don’t make the energy converter fixed on the touch screen and connecting line broken.
③ After cleaning, restart the computer host.
⑵ For resistance touch screen, check whether the front
2. Position correction
Run the touch screen control icon in control panel, and do calibration position work. You must vertically touch the target while position calibration.
3. Incorrect setting (control card type or connected serial port number is incorrect)
To resolve the problem, reset is needed. Firstly, unload the original drive program, then re-install the drive program and make correct setting. or else the confusion of operation system will be caused due to the incomplete deletion in system registry.
4. Touch screen do not work (surface acoustic wave touch screen and five-line resistance touch screen)
The reasons causing the problem have many, firstly observe the touch screen signal indicator lamp, the lamp will regularly flash under normal condition( around once per second). When touching the screen, the signal lamp is constantly bright, stop the touching; the signal lamp will restore flashing. The concrete detection method is as follows:
① If the signal lamp is not touched, it is still under constant brightness, firstly check whether the touch screen needs to be cleaned; secondly check whether the serial port number connected by hardware is accordant with the serial port number set by software, and the serial port of computer host is under normal work.
② Run COMDUMP command in drive disk and the command is the command under pure Dos, and add the blank and serial port code number 1 or 2 to the back of COMDUMP on running, and then touch the screen and check whether the data is rolling out. If there are data rolling out, hardware connection is normal. Please check whether the setting of software is correct and conflict with other hardware equipment. If there are not data rolling out, the hardware has faults.
③ Run SAWDUMP command in drive disk and the command is the command under pure Dos. On running program, the program will query the type, connecting terminal port number and transmission rate of control card, and then the program will read related data from control card. Please pay attention to checking AGC value of X axis and AGC value of Y axis at the bottom left corner of screen. When the value of any axis is 255, the energy converter of the axis has faults, maintenance is needed.
5. Display do not work
Please check whether the power plug of display is loose, and the signal line of display is loose and the display card of computer host is normal. If the above are all normal, please advert to whether there is high pressure sound when the display is just switched on, and then contact your supplier for maintenance.
6. Sound system abnormal (Touch and enquiry integrative machine)
Please check whether each connection port on power amplifier is bad contact and the sound card of computer host works normally. If the above are all normal, please contact your supplier for maintenance.
7. Power system abnormal (Touch and enquiry integrative machine)
Please check whether the indicator lamp on power switch is bright, whether the insurance tube in the plug of integrative machine and exterior power connection is permeable, and the insurance tube in the insurance seat on the front plate is permeable, whether the power line is permeable, and the contact between power line and socket is bad condition, whether the switch of power socket in box body is opened. If the above are all normal, please contact your supplier for maintenance.