锐新科技IT商务酒店智能客房系统终端解决方案

近几年来，蓬勃发展的旅游业和频繁的商务旅行活动为各大酒店带来了无限商机，酒店的入住率呈明显的上升趋势。然而，人们的需求也在不断地上升。住客住酒店不只是解决住宿问题，还要解决娱乐、商务问题。

在商务方面，从高层管理者到普通市场营销人员，都有一个共同的愿望：在客房里能办公，撰写WORD文档资料，准备PPT(Power Point)演示图片/文稿，收发电子邮（Email）。在娱乐方面，住客希望自由选取自己喜爱的电影/电视节目，希望在互联网上遨游，同时还希望旅行不影响了解股市动态，一旦发生动荡，可即时买进或卖出。如此，住客选择酒店时既看重基础设施的建设状况，同时也愈来愈看重酒店客房中娱乐、电子商务设施的建设状况。

如何在日益激烈的竞争中立于不败之地，如何提高酒店的服务档次增强竞争力，从而最终提高入住率、提高酒店的综合效益，是每个酒店经营者都关心的问题。

今天，Internet已成为人们工作、学习、生活、娱乐不可或缺的一部分，作为商务和娱乐活动的重要场所，对于视频点播服务，目前酒店比较多的是采用机顶盒的解决方案，而且大多为模拟机顶盒或功能简单的数字机顶盒，有些只支持视频点播一项功能，有些增加了上网功能。虽然机顶盒可以点播视频节目，有些也能上网，但机顶盒不具备PC

2.酒店申请好专线接口，10/100M网线到客房， 做好内部代理服务器，在客房中提供一个网络接口，由客人自带笔记本电脑或租用酒店的电脑上网。

以上两种方式存在以下缺点：酒店提供PC,存在以下缺点:

先期投入大,包括硬件和软件

后期维护费用高,住客不适当操作容易造成PC的宕机或系统被破坏

酒店只提供网络接口,存在以下缺点:

客人带笔记本电脑后还要自己对网络环境设置才能运行,不是很方便

广州锐新触控科技有限公司开发的酒店客房专用触摸电脑电视一体机产品，在实现VOD视频点播和满足上网的同时，还可以利用服务器的资源满足住客进行电子办公的需求，而且规避了机顶盒方案的不足和PC方案的弊端，有利于提高酒店客房管理在电子商务时代的管理水平和服务质量，有利于提高客房入住率和盈利点。

酒店必须为住客提供方便快捷的上网服务。酒店主动地为住客提供上网服务，既可提升服务挡次，吸引商务住客，又可增加部份营业收入。在没有提供上网服务的酒店里，住客利用客房的电话拨号到当地的ISP获取Internet服务。但住客往往是外地人或外国人，没有当地电信或ISP的特服号或账号，只能求助于当地的朋友或电信，非常不便。酒店只提供了线路而没有提供相应的服务，导致住客的需求得不到真正的满足，同时酒店也收不到相应的增值服务费。

一.首先从投资成本上考虑

一间客房配一台液晶电视机,加配一台传统台式电脑（主机和显示器）,再配配音箱,成本显然要高于电脑电视一体机.另外，一体机放置在桌上或壁挂在墙上，就可以同时满足上网、办公、看电视，而传统的台式机加上一台电视机，会占用更多客房空间.庞大的体积与繁琐的连接线也不美观，且大大增加了酒店的投资成本和维护费用.电脑电视一体机比采用传统的台式机至少要节约了三分之一,随着技术的不断更新成本将会进一步下降.

二.那么从使用成本来看

电脑电视一体机比传统台式机功耗更小、更省电.传统台式机主机配有一个300W的工控电源，供给机箱里的配件，包括主板、CPU、CPU风扇、内存、硬盘、光驱、显卡，还有电源本身的用电等，且显示器也是独立用电22寸显示器一般在45W左右.22寸液晶电视的功耗一般在200W左右.而锐新触摸电脑电视一体机配置一个150W的航嘉电源,可同时供电给电脑和电视.电源自身没有功耗,一体机的配件只有工作时才需要消耗电量.以锐新RXZG-2209B 22寸触摸电脑电视一体机为例,打开电脑办公、上网、看电视、玩游戏最大功耗才92W,待机才3.5W,约合10个小时用一度电,而传统台式机加电视2个小时就能耗费一度电.相较下,同等配置同等尺寸的触摸电脑电视一体机只是台式电脑和电视机用电量的五分之一,并且省去了连接线的费用 ,也节省了一次维护的费用.，

三.从酒店管理角度来看

信息化资讯已是酒店客房必备的软件,现在约70%以上的商旅人士在旅途中需要用到网络.而在酒店客房营造良好的网络环境、提高服务质量,将会吸引更多的商旅人士,为酒店带来实质的利益.专为酒店设计的触摸电脑电视一体机方案不但可以为酒店定制适合自身的硬件系统,还能定制管理软件系统,从而更加完善酒店的服务体系,增加了酒店的满意度和实实在在的利益.客人在入住酒店后看到的不再是一个冰冷的宣传牌,而看到的是生动活泼且带有欢迎词的精美画面.随之而来的是更加人性化的的服务种类,包括酒店介绍、客房资讯、旅游资讯、定票服务、点餐服务等等，使客人有种宾至如归的星级感觉.

四.从酒店产品维护服务和售后服务来看

对于已安装电脑电视一体机并完成调试的客户,我们将在各省一级、二级市场设立维修网点,以确保维护的即时和便利.对于暂未设立维修点的地区,客户可与所在区域内已设立的维修点预约,以便该维修点在最短的时间内为客户提供维修服务;也可与公司总部联系(服务热线:020-82302408,安排最方便快捷的维修服务.

随着城市现代化的进程，国内各大城市都在进行着轰轰烈烈的建设，带动了各地旅游业的发展，同时对各大宾馆酒店的接待能力也有了更多的要求，无形中对宾馆酒店接待的质量提出了更高的要求。经济的建设离不开信息化建设，对于宾馆酒店传递信息的手段在不断改进和需求也在不断上升，多媒体信息显示的需求由此应运而生。多媒体信息显示技术的进步，使越来越多的多媒体广告一体机被采用，这些设备一般放在宾馆酒店比较显要的位置，为客户提供直观、生动的信息，包括天气预报、新闻、证券、彩票、酒店形象宣传、服务、产品信息、广告宣传、酒店内部信息、公告等，并创造出最大的广告效益。

采用锐新多媒体广告一体机，可以在大堂、电梯间、各楼层、包间、会议厅等各处；放置多媒体广告一体机，可以播放酒店介绍、餐厅介绍、当地旅游、会议信息、旅游导向、景点宣传、贵宾欢迎、世界时刻等信息，而且支持不同的地点显示不同的信息。

酒店大堂

大堂入口可安装竖立RXZG-L42 42”多媒体广告一体机。用于发布酒店简介、每日宴会资讯、酒店宣传片等资料。同时结合触摸显示屏实现互动。有人触摸时进入互动界面，查询酒店相关资讯；无人触摸时，自动切换到酒店信息发布。大堂收银台旁壁挂安装1台RXZG-B42 42”一体机，显示汇率资讯、酒店收费标准等。同时可以在大堂正中心安装一体机，结合多媒体一体机播放酒店简介、宣传片或相关高清视频。

宴会厅

安装锐新多媒体广告一体机。显示欢迎词、宴会主题，发布每日该宴会厅的会议资讯等。

多功能厅/会议室

在各个多功能厅或会议室门口壁挂锐新多媒体一体机，用于显示欢迎词、会议名称、会议主题等会议导引信息。可配合会议预定系统，

电梯/走廊

在电梯轿厢内、电梯厅或走廊安装RXZG-B32   32寸多媒体广告一体机。显示酒店特色餐饮、优惠服务等。

广州锐新科技有限公司生产各大尺寸防暴防水防尘触摸液晶电脑电视一体机，触摸液晶电脑一体机,立式触摸查询一体机,触摸液晶显示器,工业显示器,开放式触摸显示器,触摸点歌台,排队叫号机,防暴有机玻璃广告机,液晶电视电脑一体机, ,液晶电视机等。

用途广泛，适合家庭、娱乐、酒店、教育、广告等行业使用。提供各大行业详细解决方案。

IT business intelligent hotel room system terminal solution

In recent years, the booming tourist industry and frequent business trip bring unlimited business opportunities to hotels; the occupancy rate shows an obvious rising trend. However, people’s requirements also increase continually. Hotel guests go to a hotel not only for the living problem but also for entertainment and business goal.

For business, from top managers to general marketing personnel, they all have a common wish to work in the guest room where they can make WORD document data, prepare PPT (power point), write and send E-mail. For entertainment, hotel guests want to select their love movie/TV program freely, surf the internet, meanwhile they hope that their travel will not affect to know the trends of stock market, once volatility occur, they can buy in or sell out immediately. Like this, when guests choose a hotel, besides the stress on the base installation, they now pay more and more attention to entertainment and e-commerce facilities.

Every hotels’ managers will care about how to be in an impregnable position in the intense market competition, how to improve the hotel’s service level and enhance competitiveness, at last increase the lodging ratio and synthetic benefits.

Today, internet is become an essential part in people’s work, study, life and entertainment. As an important place for business and entertainment, many hotels use Set Top Box (STB) solution for video play at present, most of them are imitate STB or simple function digital STB, some are only support video play, some are added the function to access internet. Even though gusest could use STB to play video or surf internet, but STB is without PC.

2. hotels apply a special network port, connect 10/100M net line to guest room, complete the inside proxy server, and provide a network port in the guest room, then guests can bring notebook PC or rent a PC from the hotel to surf the internet.

The above two ways will have the following disadvantages:

Hotel provides PC will have the following disadvantages: advance cost is high including hardware and software: later period maintenance charge is high, and guests’ not proper handling would easy lead to damage of PC or system

Hotel only provides network port will have the following disadvantages: Guests have to bring notebook PC themselves, and besides they have to set up the network environment, It’s not convenient.

Guangzhou Ruixin Touch Control Science and Technology Co., Ltd develop a kind of all in one touch screen computer special for hotel rooms, which support VOD video play and surf the internet; it also can be used for electron work. All in one touch screen computer avoid the disadvantages of TSB and PC solution; good to improve the E-commence manage level, the service quality of hotel management, and increase the lodging rate and profit point.

Hotels have to provide guests with convenient and quick surfing internet service. Hotels provide internet service on their own, will not only improve service level to attract guests, but also increase some part of business income. In some hotels, they don’t provide internet service, hotel guests use the telephone in the room to dial to the local ISP for Internet service. But guests always are outlanders or foreigners, they have to ask help from their local friends or telecom as they don’t have ISP or account, it is inconvenient. The hotels which only provide the net line without relevant service will not fully meet the need of guests, and hotels also can not get the relevant value-added service charge.

Hotel solution

1. from the cost of investment

If one hotel room places a LCD TV, a normal desktop PC (host and monitor) and voice box, the total cost will higher than an All in one touch screen computer. Besides, all in one PC can be put on the desk or mounted on the wall, support the functions of surf the internet, work, watch TV. And the tradition desktop PC and another TV will occupy more place, the huge volume and complicated connecting line is not beautiful, which will increase hotels’ investment and maintenance charge. All in one PC will save 1/3 cost to the tradition desktop PC, and as technique developing, the cost will down more in the future.

2. from the use-cost

The power dissipation of all in one PC is less that the tradition PC, and save more electricity. Tradition PC is made with a 300W industrial power to provide electricity to accessories in the host, including main board, CPU, CPU fan, RAM, HDD, CD-ROM, graphics card, and the power supply itself, further more, the monitor is installed with a independent power; a 22 inch monitor usually is about 45W, the power dissipation of 22 inch LCD TV will be about 200W. Ruixin all in one touch screen computer is only installed with one 1501W Huntley power supply, which supply electricity to PC and TV, while the power supply itself have no dissipation. Take RXZG-2209B 22 inch all in one touch screen computer as an example, turn on the PC, surf internet, watch TV, play games, the power dissipation is 92W, if the PC stand by only 3.5W is needed; 10 hour will be one unit electricity; but for the tradition PC and TV, only 2 hour it will consume one unit electricity. For a same configuration, all in one PC consume 1/5 electricity of the tradition PC and TV’s; furthermore, all in one PC save the cost of the connecting line and one time maintenance charge.

3. from the hotels’ management angle

Informationize message is already an essential software for hotel rooms, nowadays, 70% business men will need to surf the internet during their travel. For a hotel, prepare good network environment, improve service quality will attract more guests and bring more virtual profit. The all in one touch screen computer solution which special design for hotels, is not only make rightness hardware for a hotel, but also with the management software system, in this way hotel service system is complete; the satisfaction of hotels and profit will also increase. When hotel guest check in, he will not see a cold sign but some live and vivid beautiful pictures with welcome words, follow with it are some humanize service description, including hotel introduction, guest room info, travel info, ticket booking service, meal order service and so on, which make the customer feel like at home.

4. from hotels’ product maintenance service and after-sales service

For the customers who have already install all in one PC and finish debugging, we will set up maintenance outlets in first class and second class city of each provinces, to make sure maintenance timely and convenient. For some place where have no maintenance spot, customers could made an appointment with the spot in around area, which will make sure the spot can provides maintenance service timely to them. Customers also can contact with company head office (service hot-line: 020-82302408) to arrange the most convenient and fastest maintenance service.

All in one multi-media advertisement kiosks—hotel service industry solution

With the developing modernization process of cities, the mayor domestic cities are carrying on a dynamic construction, which promotes a rapid development to torsion, and also make more requirements to hotels’ receive ability. Virtually, the requirement of hotels’ receive quality will be higher. Economic construction can’t do without informationization construction, the ways of hotels sending message is continuous improving and requirements are increase, the requirement of a multi-media display was born. The progress of multi-media display, making more and more all in one multi-media advertisement kiosks are adopted, these devises are installed on important site of a hotel to provide guests with visual, vivid information, including weather forecast, news, bond, lottery ticket, hotel image publicity, service, product’s info, advertising, hotel inner info, announcement and so on, create the maximum advertising profit.

Adopted Ruixin multi-media advertisement kiosks, which can be installed on lobby, lift well, each floors, private room, conference hall and other places, to display hotel introduction, restaurant introduction, local torsion, conference information, torsion guiding, scenery spot introduction, distinguished guest welcome, world clock and other info, the kiosks support different parts to display different information.

Hotel lobby

RXZG-L42B 42 inch multi-media advertisement kiosks can be installed on the entrance of the lobby to display hotel introduction, daily dinner party information, hotel trailer and so on. Meanwhile the kiosks can be made with touch screen to realize interaction. When some one touch it, he can check the hotel information; if nobody touch, the kiosks with auto-switch to hotel’s information display. Hotel could mounted one RZZF-4206B all in one PC on the wall to show exchange rate info, hotel’s charging standard. Besides, hotel can install an all in one computer in the center of the lobby; combine with all in one multi-media advertisement kiosks to display hotel introduction, trailer or related HD video. 

Banquet hall

Install Ruixin multi-media advertisement kiosks to display welcome words, banquet theme, announce everyday banquet conference info.

Multi-function room/meeting room

Install Ruixin multi-media advertisement kiosks on the wall of multi-function room/meeting room to display welcome words, conference name, conference theme and other conference guiding info. The kiosk can be matched up with conference reservation systern.

Lift/corroder

Install RXZG-B32B 32inch multi-media advertisement kiosks in lift sedan, lift lobby or corroder to show hotel’s characteristic catering, preferential service and so on.

Guangzhou Ruixin Touch Control Technology Co., Ltd, a professional manufacture of different size of All in one touch computers, floor stand touch kiosks, touch screen monitors, industrial monitors, open frame touch screen monitors, touch KTV monitors, queuing touch kiosks, anti-riot organic glass advertising monitors, LCD all in one computer TV, all in one touch computer TV, LCD television and so on.

The products are widely used in family, entertainment, hotel, education, advertising industry. Provide solution for different industry.